Service Desk

{"xsrfToken":"BBWT-9GGO-42ME-CW5G_b2e2ef2b1ccd656bd1d5433ecd24fc7ed8d90f2f_lout","branding":{"id":"1","key":"amsms","name":"AMS MS Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#fffffe","headerLinkColor":"#292929","headerLinkHoverColor":"#ded00d","headerLinkHoverBGColor":"#ded00d","headerBadgeColor":"#ded00d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/32f425eb-c568-474c-ae51-3bac66253e2e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOWYyZWUyYS1lYzBjLTQ0MjAtYjI3OS0yYzFkMjFiOWRmNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMyZjQyNWViLWM1NjgtNDc0Yy1hZTUxLTNiYWM2NjI1M2UyZSI6WyJyZWFkIl19LCJleHAiOjE2MDM2MjA3NjQsIm5iZiI6MTYwMzYyMDEwNH0.t_ZvihDTdHJFcyt6PlR3R4DXogOcfIoZ4dtHZ0o5GAU&client=f9f2ee2a-ec0c-4420-b279-2c1d21b9df76&mode=fit","logoId":"32f425eb-c568-474c-ae51-3bac66253e2e","isLogoAvailable":true,"helpCenterTitle":"Добро пожаловать! ","sharedPortalName":"Центр поддержки","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать! ","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"en-US":{"localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"ru-RU","userLanguageTag":"en-US","portalThemeColor":"#035193","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e2d94632-4d6f-44e4-99a7-180618c27c55/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOWYyZWUyYS1lYzBjLTQ0MjAtYjI3OS0yYzFkMjFiOWRmNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUyZDk0NjMyLTRkNmYtNDRlNC05OWE3LTE4MDYxOGMyN2M1NSI6WyJyZWFkIl19LCJleHAiOjE2MDM2MjA3NjQsIm5iZiI6MTYwMzYyMDEwNH0.LZmht4lr2TvJX-msiwWDNYuVMkL5dyBPX9FsGx1Jhbw&client=f9f2ee2a-ec0c-4420-b279-2c1d21b9df76&height=300&mode=fit","bannerMediaApiFileId":"e2d94632-4d6f-44e4-99a7-180618c27c55","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"amsms","projectId":12241,"serviceDeskId":1,"name":"AMS MS Support","description":"Welcome! You can raise a AMS MS Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10606,"iconUrl":"https://palitra-system.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10606","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10602,"iconUrl":"https://palitra-system.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10602","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10625,"iconUrl":"https://palitra-system.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10625","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10600,"iconUrl":"https://palitra-system.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10600","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10610,"iconUrl":"https://palitra-system.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10610","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10645,"iconUrl":"https://palitra-system.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10645","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,3,2,4,5,6]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AMSMS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Russian (Russia)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":2,"projectId":12241,"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"Choose this if you have questions about licensing or billing.","instructions":"","icon":10602,"iconUrl":"https://palitra-system.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10602","key":""},"fields":[{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Приоритет","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/2","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/2","calendarParams":{"firstDay":0,"date":"2020-10-25T13:02:44+0300","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOWYyZWUyYS1lYzBjLTQ0MjAtYjI3OS0yYzFkMjFiOWRmNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjI0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MDM2MjEzNjQsIm5iZiI6MTYwMzYyMDEwNH0.6AMJavoGt0p0h4wzOgCD5y0Lt7RsR9e3hhjj8rhb6_E","targetCollection":"upload-project-12241","endpointUrl":"https://api.media.atlassian.com","clientId":"f9f2ee2a-ec0c-4420-b279-2c1d21b9df76","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}